Cake Menu

We aim to customize your cake to the best of our ability, to be inspired by pictures sent to us, and to fulfill your intended design. 

Please keep in mind that our hands will do different things than other cake artists. For this reason, we do not truly duplicate other decorator’s work. Some leeway must be given to our decorators as they make design decisions and create custom design elements as they assemble your cake. 

There will be some variation due to the handcrafted nature of cakes in general. We will adjust the design for reasons of stability and support of certain three-dimensional elements to create a custom design. 

In the end, please trust that our decorators are excited to be a part of your event and truly want to create something beautiful for you. 

COLORS AND COLOR MATCHING
Due to the nature of frosting and the use of dyes, we cannot guarantee color matching. We try our absolute best to achieve the color requested, but some colors simply do not translate to frosting colors.

If we are doing a custom/special color for your cake YOU MUST PROVIDE A PHYSICAL COLOR SAMPLE to the bakery. We cannot guarantee a close color match if you verbally explain a color or if you send in a picture of a color. Pictures of color swatches, cakes, or dresses are not always true to color even when sent via email. Remember to bring in your COLOR SAMPLE when ordering and requesting a very specific color.

FLAVOR AND QUALITY
Please remember that cake flavor and texture is subjective. You may qualify for a store credit if the product is brought back to us within 24 hours and the quality of the cake flavor or texture is determined not to meet our standards. Quality determination is solely at the discretion of Quincy Bake Shop. Full or partial refunds are made on a case-by-case basis.

Keep in mind, variety in temperature and humidity impact the flavor, overall design, and texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. We never freeze our cakes, but they are refrigerated overnight for safe travel. Please allow them to sit out at least 3-­4 hours before eating so they come to room temperature which is ideal for serving. If you are not serving until the next day, please store cakes in a refrigerator overnight and pull to your air-conditioned countertop 3-4 hours before enjoying. 

CAKE STORAGE AND TRANSPORTATION
You are responsible for transporting your order safely. We are not responsible for damage to a cake once an order leaves our premises. 

Please keep our delicious cakes out of direct sun as much as possible! The sun is intense, even when it’s 60 degrees outside. Cakes travel best when FLAT. Please carry it in your arms flat, not leaning toward your body. Cakes do best in a car when flat in the floorboard or in the back of a van or SUV (with the A/C blasting).

QUOTE TIMES
We pour time and years of experience into each custom cake quote. This can take 2-3 days in some cases. When requesting a quote, the more information you can provide, the better! Example: send us the number of servings needed, inspiration photos and colors, invitations, and flavor combination desires. If we have this information to begin with, it speeds up the process of providing a quote and getting you on the books. 

We accept order requests via email orders@quincybakeshop.com, and by phone at (405)724-7038. 

DELIVERY
We only offer delivery for orders over $150 to commercial businesses when our schedule allows. We do not deliver to private residences. Delivery starts at $35, but the final cost will depend on the location and time of the delivery. 

PAYMENT 

We require full prepayment for custom cake orders. Payment for cakes must be made 5 days prior to the selected pick-up day. You order is not confirmed until payment is received. If you are booking last minute and are within the 5-day period, payment is due when the order is placed.  

CHANGES INTO CUSTOM CAKE ORDERS
Changes in design or flavor for custom cakes can be made up to 5 days before the cake is scheduled to be picked up. We will try to accommodate as much as we can!

Last minute orders (within 48 hours from pickup date) are FINAL when placed & cannot be changed.

CANCELLATIONS
We require 72 hours notice to cancel an order. In this event, we will refund 50% of your original payment and the other 50% will be applied as a credit to your next order. This cannot be used at our pastry case. 

We reserve the right to tweak these percentages in cases where we have made custom items including but not limited to: customized fondant work, purchased flowers, toppers, decorative elements, or prepared custom fillings. 

WEDDING CAKE CANCELLATION
If the wedding cake is cancelled two weeks prior to the event, a partial refund will be issued in such a manner: Wedding cake deposits are non-refundable, therefore they will transfer to store credit. CREDIT CANNOT BE USED AT OUR PASTRY CASE. Any other payments that have been made toward the cake will be refunded.

REFUNDS:

Full or partial refunds are only given on a case-by-case basis in accordance to our policies. If cakes or custom orders were consumed, no refund will be given. 

MISSED OR FORGOTTEN
We will make every attempt to contact you before we close. If your order has not been picked up on the day scheduled, it will be available for pickup until the following day. Payment will not be refunded if you forgot to pick up your order.

ALLERGY WARNING!!!
Although we have items that are gluten free friendly or vegan friendly, we do not guarantee that cross contamination isn’t possible.

Every product produced in our bakery is made with shared equipment that may have encountered ingredients containing allergens including but not limited to: Peanuts, Tree nuts, Soy, Dairy, Eggs, Gluten, Wheat, etc.